AppFolio Customer Support Representative interviews, decoded.

The interview for the Customer Support Specialist role I was hired for was actually really great. I enjoyed talking with the managers. They asked some really deep questions I haven't encountered before, but they kept the vibe light and friendly, which made me feel super comfortable.

There were a few steps involved, but they were really clear about what to expect and when they'd get back to us. Scheduling was super easy because the interviewers used GoodTime to find a slot that worked for both my schedule and the managers'. Once we picked a time, I got an email confirmation with the Zoom meeting details. I appreciated that the interviewers took the time to ask questions and also explained the job and the training plan.

The interview process was quite lengthy, and it was conducted entirely online. They asked typical interview questions, such as your strengths and weaknesses, and what customer service means to you. There were three rounds, and then a final interview.