Alight Solutions Customer Support Representative interviews, decoded.

It was all virtual. They asked scenario-based questions and some video questions. You had to give written answers and audio/video responses. The questions were pretty standard. You get 3 tries to record your answers. There were 17 questions in total and it took about 30-40 minutes. They also give you practice questions.

I did an assessment and wrote about my reasons for wanting to work with the company. It wasn't bad at all, and I got an offer for the position. Remember to ask about salary because it's hard to get promoted within the company.

The whole process took a while to complete. The background check alone took close to a month, and the equipment for training arrived on the very same day training was scheduled to begin. It was pretty straightforward; basically a series of questions that I answered either by talking or typing. I got an offer letter about two months after that.