ALICE Customer Support Representative interviews, decoded.

I've been in this selection process since late December. Alice, the recruiter, has been managing it. It's supposed to have 4 interviews. The first two interviews I had were with really nice and friendly people. During the second one, they told me the third interview would be with the manager and that HR would email me the schedule. So the whole process is 4 interviews. After not hearing back for a week following my second follow-up email about the third interview, I finally got a response today saying I wasn't chosen. It's fine, but I'm really bummed about how slow everything was and especially the lack of professionalism in not getting back to candidates quickly.

I got an invite for an intro call a week after submitting the application. Then, I had another call with the manager, followed by a homework project. The project was quite time consuming, but not difficult, and it made clear what skills they're looking for. The next step was another call with 2 directors, which was quite intense with lots of tricky questions. There were supposed to be another 1-2 interviews, but I didn't get to that stage. HR was very helpful and responsive. Overall the process was great, and the interviewers were very personable and pleasant to interact with.

I found the job online and it took about three weeks from start to finish. I spoke with someone who works at the same level as me and then with my future manager. Everyone I talked to was interesting and really helpful. After we did those two interviews, they gave me a project to do to see how I'd do the job.