Difficulty
Average
Candidate-reported interview insights
Aircall Customer Support Representative interviews, decoded.
Explore commonly reported questions, interview rounds, difficulty, duration, and candidate experiences for the Customer Support Representative role at Aircall.
3.2 rating Enterprise Software & Network Solutions
Interview overview
Average rounds
4.1
Average duration
~44 days
Difficulty and candidate experience
Interview difficulty
easy0%
average100%
difficult0%
Candidate experience
positive54.5%
neutral18.2%
negative27.3%
Candidate-reported interview process
It was a nice and relaxing zoom interview. They asked common questions. The whole thing was about 30 minutes and it felt like it went by fast. Overall, it was a good experience.
Started with an online assessment where I had to answer some questions. Then, I had a video call with the two managers of the CS team. After that, there was an exercise using Aircall tools, focusing on routing calls, voice messages, creating flowcharts, and automating reports. This was followed by a debrief session with the CS Management team, HR, and operations. Finally, I had a final interview with the Director of Product & Support.
There were about 3 or 4 interview rounds with different team members. It was great to be able to talk to actual team members.
Common Aircall Customer Support Representative interview questions
A focused selection of the most detailed candidate-submitted questions.
- 1
How would you behave in certain situations?
- 2
Have you ever dealt with difficult clients?
- 3
How to respond to an unexpected situation?
- 4
What do you look for in company culture.
Interview question formats
Behavioral44%
Technical32%
Presentation12%
Case4%
Group4%
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Interview information is based on candidate reports and may not represent the current official hiring process of Aircall.