Aircall Customer Success Manager interviews, decoded.

I went through 4 interviews for the Digital CSM position, with 3 out of 4 being in English. The process included a case study with 6 questions that I had to prepare and present in English, covering topics like KPI management, CHURN reduction, and onboarding strategy. The process was quick, and I received positive feedback after each interview. However, after the final discussion, I was supposed to get an answer the following week, but I never heard back.

I went through a 4-step hiring process: first a chat with the program manager, then a case study I had to present in English, followed by an interview with the team lead, and finally an in-person interview with the Director. Even though the job is for the French market, all the interviews were in English. I got positive feedback at each stage, but things didn't go so well after the final interview. Given the time spent and my follow-ups for a response, I eventually got a negative reply via email, very generic, without any specific reason, which was a bit disappointing.

The Aircall application process for the Customer Success Manager role is really professional and well-organized. It starts with a chat with the recruiter, then moves to interviews with the hiring manager and team members to check technical skills and if you're a good fit for the team. I especially liked the case study where you get to show off your strategic and customer-focused abilities. Overall, the process was great because of the clear communication, the nice conversations, and the open company culture.