AIA Group Customer Support Representative interviews, decoded.

It was fast and easy at the beginning. However, the recruiter went MIA after the second round and didn't even bother to respond after a follow up email was sent. I get it if the candidate didn't manage to score and move forward to next round; however, an automated rejection isn't too hard to manage. Recruiters are the face of a company, and given the market presence of AIA it shouldn't be this incompetent. You're well established and structured (probably recruiting process wasn't thus the bitter interview experience) but you did such a bad job here.

Interview went okay. Got an sms after 2 days saying interview went extremely well and was asked to wait for the offer. But after a week, got a rejection notification instead.

It was an easy process. They asked valid questions and provided explanations. The process was fast, without any lag or unnecessary delays. It was straight to the point and professional. The interview was handled by a professional. Good work-life balance, salary, and benefits were mentioned. No drama, it's a good place to earn.