AeC Centro de Contatos Operations Manager interviews, decoded.

Online, it's an option and this makes the whole process easier, even the comfort of home. Another reference is the practicality of scheduling an interview.

To get promoted from attendant to supervisor there was an internal selection process, with a test and an interview. The best ones were evaluated by a psychologist and when approved, there was a brief leadership training.

First, there were general knowledge, typing, and problem-solving tests with the psychologist. Then, a job interview with 30 people that might start with a group presentation, followed by individual interviews to assess skills and company fit.