AeC Centro de Contatos Customer Support interviews, decoded.

my feedback came quickly, the hiring was very fast and the interview was very objective, they didn't come with cliché or convoluted questions, they just asked about professional experience and why I would do well with customer service.

The HR department is confusing and lacks transparency in the process. Information about the vacancies is inconsistent and, in some cases, given in bad faith — for example, they advertise a 6x1 schedule from Monday to Saturday, but in practice, the days off are random. There's also a lack of empathy and preparedness when clarifying details, plus the use of WhatsApp groups and delays in responses — when there are responses. Overall, the department seems outdated and not very focused on true People Management.

I signed up on the company's website and a few days later got a link for an interview. I did the interview a few days after signing up. The interview was on Microsoft Teams.